REFUND & RETURN POLICY

At Habibti Baby Gifting Scoops, we put our love into every mystery scoop we create, therefore because our products are specially curate items, we maintain limited returns and refunds policy as outlined below. Please read them carefully before making your purchase.

Damaged or Defective items

If you receive damaged or defective items, please contact us immediately through our Contact Page or Email us at habibtibabyscoops@gmail.com. Please include your order number and clear photos of the issue.

If your item is found to be eligible for return or refund we will arrange a replacement item, at no cost to you. 

 

Return eligibility

We only accept returns for damaged or defective items.

For your item to be eligible for return:

• All items must be in original packaging
• All items being returned should be unopened, unused and not tampered with.

If an item is missing, opened, or used, the return will not be accepted or replaced.

 

Refund process

Once we receive your return, please allow around 48hrs for inspection.

If your return is approved, we will have the defective or damaged item replaced and delivered to you at no cost to you, within 2 working days.

 

Non-refundable situations

 Please note that refunds/ replacements will not be issued in the following cases:

• You are unhappy with the mystery items received (since all purchases are mystery scoops, contents are a surprise by design).
• Items are opened, used, or show signs of tampering.
• Return request does not match items returned or items are missing.

Exchange

We do not currently offer exchanges.